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Refund policy

Refund policy

 

Return Period:
Returns must be initiated within 30 days of the purchase date.


Before Returning Items:

  • Items must be unworn, unused, and in their original condition, with all tags still attached.
  • Products should be neatly packed and returned in their original packaging, with no damage to the boxes.
  • Items that were not originally sent to you cannot be returned.

To initiate a return, please fill out the return form, including your order number, the name of the item(s), and the reason for the return.

Unfortunately, due to hygiene reasons, we are unable to accept returns on jewelry

Only returns with a valid reason or a clear issue with the product will be accepted.


Shipping Costs for Returns:

  • The cost of returning an item will be borne by the customer.
  • Returned items must be sent using a traceable shipping method.
  • Please note that the return address is in Asia, which may result in higher shipping costs.

Refund Timeline:

  • Returns will be inspected and processed within 7 business days of receipt.

Refund Method:

  • Refunds will be issued using the same payment method as the original purchase unless otherwise agreed.

Refund Amount:

  • The refund amount will include the full price of the returned items.
  • Shipping costs are non-refundable unless agreed otherwise.

Missing Refunds:

  • If you have not received your refund after 7 business days from the date we received your return, please contact us for assistance.

Order Cancellations:

  • Cancellation After Shipping:
    If an order has already been dispatched, it cannot be canceled.


Return Address:
All returns must be sent back to our warehouse in Asia. The specific return address will be provided once you register your return.

Please ensure that the package is sent using a traceable shipping method. We cannot process returns without tracking information.


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