Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off Period: The period within which the consumer can exercise their right of withdrawal;

•              Consumer: A natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur;

•              Ongoing Contract: A distance contract concerning a series of products or services, with obligations spread over time;

•              Right of Withdrawal: The consumer’s option to withdraw from the distance contract within the cooling-off period;

•              Entrepreneur: The natural or legal person offering products or services remotely to consumers;

•              Distance Contract: A contract concluded between the entrepreneur and the consumer using remote communication techniques;

•              CESOP: The Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.

 

Article 2 – Identity of the Entrepreneur

•              Business Name: Zoryy Fashion

 

Article 3 – Applicability

These general terms and conditions apply to every offer by the entrepreneur and every concluded distance contract. Before the agreement is finalized, the terms are made available electronically or otherwise.

 

Article 4 – The Offer

•              Offers are non-binding. The entrepreneur reserves the right to modify offers.

 

Article 5 – The Agreement

The agreement is established once the consumer accepts the offer and complies with the specified terms. The entrepreneur will confirm acceptance immediately via email.

 

Article 6 – Right of Withdrawal

•              Consumers have the right to withdraw from the contract within 14 days of receiving the product without providing a reason.

•              Return shipping costs are borne by the consumer when exercising the right of withdrawal.

•              Note: If the item is delivered defect, we will refund you your money or send you a new item.

 

Article 7 – Costs in Case of Withdrawal

The entrepreneur will reimburse payments within 14 days of the withdrawal, provided the product is returned in its original condition.

 

Article 8 – Customs and VAT Regulation

1.           The customer is solely responsible for fulfilling all legal obligations regarding the importation of goods into the country of delivery, including but not limited to the payment of import duties, taxes, and customs clearance costs.

2.           The entrepreneur does not act as the importer of record for any products shipped to the customer.

3.           The customer is responsible for ensuring compliance with local laws and regulations concerning the importation and use of the purchased goods.

4.           All additional costs incurred during customs clearance, including administrative fees imposed by the postal or courier service, are borne exclusively by the customer.

5.           The entrepreneur provides the necessary documentation for the shipment but does not guarantee that the goods will meet local import regulations. Customers are advised to verify import requirements prior to placing an order.

 

Article 9 – CESOP Compliance

From 2024, payment service providers will register transaction data in the CESOP system (Central Electronic System of Payment Information) as per EU regulations. The entrepreneur complies with these regulations, which may impact the monitoring and reporting of payments.

 

Article 10 – Conformity and Warranty

•              The entrepreneur ensures that the products meet the agreement and legal requirements.

•              Complaints about defects must be reported in writing within 14 days.

•              Products must be returned in their original packaging and condition.

 

Article 11 – Delivery

•              In case of delays, the entrepreneur will inform the consumer within 14 days of the order date.

•              Orders are shipped under terms that make the customer the recipient and responsible party for any import-related processes.

•              The entrepreneur ensures that products are dispatched in compliance with international shipping regulations but bears no responsibility for delays or issues arising during customs clearance.

•              Any failure by the customer to comply with import obligations does not constitute grounds for cancellation or refund of the order.

 

Article 12 – Complaint Resolution

•              Complaints must be submitted in writing within 7 days of discovering the issue.

•              The entrepreneur will respond to complaints within 14 days. If a longer resolution time is required, the entrepreneur will provide an estimated timeline.

 

Article 13 – Disputes

These terms and conditions are governed by Dutch law. Disputes will preferably be resolved amicably. If necessary, disputes will be submitted to the competent court.

Article 14 –  Price

During the validity period stated in the offer, the prices of the offered products and/or services shall not be increased, except for price changes resulting from changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products or services with variable prices if these prices are subject to fluctuations in the financial market over which the entrepreneur has no influence. This link to market fluctuations and the fact that any stated prices are guide prices shall be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has agreed to them and:

1. they result from statutory regulations or provisions, or

2. the consumer has the right to terminate the agreement as of the day on which the price increase takes effect.

According to Article 5, paragraph 1, of the VAT Act of 1968 (Dutch law), the place of delivery is the country where transportation begins. In that case, delivery takes place outside the EU. Accordingly, the postal or courier company will charge the VAT on import and/or clearance costs to the customer. Therefore, the entrepreneur will not charge VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of such errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 15 - Legal Notice

We operate as an independent reseller. We are not affiliated with, endorsed by, or officially connected to any of the brands that may be referenced in style or aesthetic. All trademarks, brand names, and logos are the property of their respective owners. Any reference to a product’s design or inspiration is purely descriptive and intended to indicate general style — not origin or authenticity.  Unbranded items are legally sourced

Article 16 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days from the start of the withdrawal period referred to in Article 6, paragraph 1. In the case of an agreement regarding the provision of a service, this period starts after the consumer has received confirmation of the agreement.

The consumer is obliged to report any inaccuracies in the provided payment details to the operator without delay.

In the event of non-payment by the consumer, the entrepreneur has the right—subject to legal restrictions—to charge the consumer all reasonable costs that were communicated in advance.

Article 17 - Complaints

Complaints regarding the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has identified the defects.

Complaints submitted to the entrepreneur shall be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur shall respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved through mutual consultation, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the entrepreneur’s obligations, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur shall, at their discretion, either replace or repair the delivered products free of charge.

Article 18 – Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.